Terms of Service

Last updated: April 2026  ·  Governing law: State of Israel

Welcome to MsgBox. By accessing or using our service, you agree to be bound by these Terms of Service. If you do not agree, do not use the service.

1. Service Description

MsgBox provides an AI-powered chat widget for embedding on websites. The service includes:

• AI-powered automated chat responses, available 24/7
• Q&A management and conversation flow builder
• WooCommerce product and order lookup integration
• Lead capture with mobile push notification to the site owner
• WordPress plugin for easy installation

2. Account Registration

• You must provide accurate and complete information when creating an account
• You are responsible for maintaining the security of your login credentials
• One account per website domain
• You must be at least 18 years old to use this service
• You are responsible for all activity under your account

3. Acceptable Use

You agree NOT to use MsgBox to:

• Send spam or unsolicited messages
• Distribute malware or harmful content
• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Collect personal data without proper consent from your visitors
• Impersonate others or provide false information
• Attempt to circumvent rate limits, security measures, or access controls

4. AI Content & User Responsibility

• Input responsibility: You are solely responsible for all Q&A content, prompts, and configuration you provide
• Output quality: AI response quality depends directly on the information you provide. We do not guarantee accuracy, completeness, or appropriateness of AI-generated responses
• Review obligation: You must regularly monitor AI responses shown to your website visitors and correct or remove inappropriate content
• Sensitive data prohibition: Do not input sensitive personal data, health records, financial data, or confidential business information into the AI system
• No pre-screening: We do not review, pre-approve, or monitor content displayed through your widget. If illegal or harmful use is reported, we reserve the right to suspend or terminate your account
• Visitor responsibility: All AI responses displayed to your visitors are your responsibility. You indemnify us against any claims arising from AI-generated content on your site

5. Usage Limits & Plans

• Each plan includes a monthly message quota as described on the pricing page
• Exceeding your quota will pause the AI chat for the remainder of the billing period
• We reserve the right to modify plan features and pricing with reasonable notice

6. Data & Privacy

• You are responsible for your visitors' data collected through the chat widget
• You must comply with GDPR, the Israeli Protection of Privacy Law, and other applicable privacy regulations
• You must provide your visitors with an appropriate privacy notice covering the chat widget
• See our Privacy Policy and Data Processing Agreement for details

7. Intellectual Property

• MsgBox software, branding, and platform remain our sole property
• You retain full ownership of your content, Q&A data, and business information
• The WordPress plugin is licensed under GPL v2
• You may not copy, reverse-engineer, or resell the MsgBox platform without written permission

8. Service Availability

• We target 99.9% uptime but do not guarantee uninterrupted service
• Scheduled maintenance will be announced in advance when possible
• We are not liable for downtime, service interruptions, or data loss caused by third-party infrastructure

9. Payments & Refunds

• Paid plans are billed monthly or annually as selected at checkout
• You may cancel your subscription at any time; cancellation takes effect at the end of the current billing period
• All fees are non-refundable, except as required by applicable law
• We reserve the right to change pricing with 30 days' notice

10. Termination

• You may delete your account at any time from the dashboard settings
• We may suspend or terminate accounts that violate these terms, with or without notice
• Upon termination, your data will be deleted within 30 days

11. Limitation of Liability

MsgBox is provided "as is" without warranties of any kind, express or implied. To the maximum extent permitted by applicable law, we are not liable for:

• Indirect, incidental, special, or consequential damages
• Loss of profits, revenue, data, or business interruption
• AI response accuracy or appropriateness
• Third-party service failures (hosting, AI providers, payment processors)

12. Indemnification

You agree to indemnify and hold harmless MsgBox and its owners, employees, and partners from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your use of the service
• Your violation of these terms
• Your violation of any third-party rights
• Any content transmitted through your widget

13. Force Majeure

We shall not be liable for failure or delay caused by circumstances beyond our reasonable control, including natural disasters, war, cyber-attacks, third-party service outages, power failures, or government actions.

14. Governing Law & Jurisdiction

These terms are governed by the laws of the State of Israel. Any dispute shall be subject to the exclusive jurisdiction of the competent courts in Haifa, Israel. By using this service, you consent to this jurisdiction regardless of your location.

Class Action Waiver: Where permitted by applicable law, you and MsgBox agree to bring claims only in an individual capacity, not as a plaintiff or class member in any class action.

15. Changes to Terms

We may update these terms from time to time. Continued use of the service after changes constitutes acceptance of the updated terms. We will notify you of significant changes via email.

16. Governing Language

This agreement may be translated for convenience. In case of conflict between the English version and any translation, the English version controls.